Shopping
What Shipping Methods Are Available?
We offer standard and express shipping options through trusted carriers such as UPS, FedEx, and local freight partners. Shipping options and costs are calculated at checkout based on your location and the size of your order.
Do You Ship Internationally?
Currently, we ship within the United States and most EU countries. We are working on expanding internationally soon—stay tuned
How Long Will It Take To Get My Package?
Delivery times vary depending on your location and the product ordered:
In-stock items typically ship within 2–5 business days.
Made-to-order items may take 2–4 weeks.
Estimated delivery times will be provided during checkout.
Payment
What Payment Methods Are Accepted?
We accept all major payment methods:
Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
PayPal
Apple Pay
Google Pay
All payments are securely processed using encrypted payment gateways.
Is Buying On-Line Safe?
Absolutely. Our website uses SSL encryption to protect your personal and payment information. All transactions are securely processed, and we never store full payment details.
Orders & Returns
How do I place an Order?
It’s simple:
- Browse our products at oakly.store
- Add your favorite pieces to your cart
- Go to checkout and enter your shipping and payment details
- Place your order—you’ll receive an email confirmation right away
How Can I Cancel Or Change My Order?
To cancel or make changes, please contact us within 12 hours of placing your order by emailing [email protected]. After that, your order may already be in processing or transit and can’t be modified.
Do I need an account to place an order?
No account is required—you can check out as a guest. However, creating an account lets you track orders easily, manage returns, and access special offers.
How Do I Track My Order?
Once your order ships, you’ll receive a tracking number via email. You can use it to track your package in real time. You can also log into your account to view your order status.
How Can I Return a Product?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
To start a return, email us at [email protected] with your order number and reason for return.
For full details, visit our Refunds & Returns Policy.