At Oakly, we take pride in crafting high-quality furniture designed to bring comfort, style, and durability to your space. If you’re not completely satisfied with your purchase, we’re here to help.
Returns Eligibility
We accept returns under the following conditions:
- The item must be unused and in the same condition you received it.
- It must be in the original packaging.
- Return requests must be initiated within 14 days of delivery.
- Proof of purchase is required (order number or receipt).
Non-returnable items include:
- Custom or made-to-order items
- Clearance or final sale items
- Gift cards
How to Start a Return
To begin a return, please contact us at [email protected]. Include:
- Your full name and order number
- The item(s) you wish to return
- A brief reason for the return
- Photos, if the item arrived damaged or defective
Our team will provide instructions for the return shipment.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 5 days of delivery
- Include clear photos of the damage and the packaging
- We will offer a replacement, repair, or full refund based on the severity
We cover all return shipping costs for damaged or incorrect items.
Refunds
Once we receive and inspect your return:
- We’ll notify you via email regarding the status of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
We recommend using a trackable shipping method and retaining your shipping receipt
Need Help?
We’re here to make things right. If you have any questions about your return, reach out to our customer care team at:
📧 [email protected]